Privacy Policy

This Privacy Policy explains how HelloCloud (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our website and services in India. We are committed to processing personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”), as applicable.

1. What data we collect

• Contact information: name, email, phone number, shipping/billing address.
• Account and order details: username, order history, payment references (processed via third-party gateways).
• Technical data: device, browser, IP address, approximate location, and identifiers.
• Usage data: pages viewed, interactions, preferences, and in-site search.
• Communications: emails, messages, feedback, and support queries.

2. Legal basis and purposes

We process personal data for the following purposes and legal bases under Indian law:

• Provide and fulfill services and orders (performance of contract/consent).
• Enhance and personalize your experience, including product recommendations and UI optimization (consent/legitimate use consistent with DPDP Act).
• Customer support, communications, and service notifications (consent/performance of contract).
• Analytics, security, fraud prevention, and service improvement (legitimate use/consent where required).
• Compliance with legal obligations, taxation, and audit requirements (legal obligation).

3. Cookies and similar technologies

We use cookies and similar technologies to operate the site, remember your preferences, understand usage, and improve products. Categories include:

• Essential cookies: required for core functionality such as checkout and authentication.
• Analytics cookies: help us measure and improve performance.
• Advertising/marketing cookies: used to deliver relevant ads and limit repetition.

Where required, we obtain your consent for non-essential cookies. You may manage or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.

4. Children’s data

Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from children. If you believe a child has provided data, please contact our Grievance Officer.

5. Sharing and disclosures

We may share data with:

• Service providers: payment gateways, logistics partners, analytics, customer support, and cloud hosting.
• Affiliates and group companies: for internal operations consistent with this Policy.
• Legal authorities: where required by law, regulation, court order, or to enforce our rights.
• Business transfers: in connection with mergers, acquisitions, or restructuring.

We require service providers to implement reasonable security practices and process data only as instructed by us.

6. Cross-border data transfers

Your data may be processed outside India subject to applicable law. We take reasonable steps to ensure comparable levels of data protection, including contractual safeguards with recipients.

7. Data retention

We retain personal data for as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context (e.g., tax and accounting records may be retained for longer as mandated by law).

8. Your rights

Subject to applicable law, you may have rights to access, correct, update, and delete your personal data; withdraw consent; and seek grievance redressal. To exercise these rights, contact our Grievance Officer using the details below. We may need to verify your identity before responding.

9. Security measures

We implement reasonable security practices and procedures as required under the IT Act/IT Rules and strive to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

10. Third-party links

Our site may contain links to third-party sites or services. This Policy does not cover those third parties. Please review their privacy policies before interacting with them.

11. Updates to this Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest changes. Continued use of our services after an update constitutes acceptance of the revised Policy.

12. Contact and Grievance Officer

If you have questions or wish to raise a grievance under the DPDP Act or other applicable laws, please contact: